Faq

  • How long does delivery take?

    The shipment times for your order are 15 working days from the purchase date

  • How can I pay?

    Payment can only be made on-line using one of the following methods:
    ➔ Bank transfer
    ➔ Paypal
    ➔ Credit card (Visa, Mastercard, American Express)

  • Is my personal data secure?

    We guarantee maximum security and privacy when processing your personal data. Your personal data will only be processed by financial institutions without being stored and no third parties can access it.

  • What shipping methods do you use?

    We deliver our products worldwide, using international couriers who will delivery your paper to the address indicated when you placed your order.

  • Can I order wallpaper of any size?

    The maximum printable surface available is 6 m in length x 9.4 m in height (for bigger sizes, please contact us via email). To guarantee the best quality, we have a minimum 3000-pixel resolution limit for the image of your choice.

  • Can I order samples?

    Yes, you can order samples both of our paper or your own customised paper. Our format is 50x70 cm.

  • How can I find my nearest wallpaper shop?

    Our products are not available in shops, but exclusively on-line.

  • Can delivery be made to a different address than the one indicated for billing?

    Yes, during the on-line procedure, you can indicate a different delivery address to the billing address.

  • Are customs duties charged for deliveries outside the EU?

    Any customs duties applied for non-EU countries are borne by the purchaser and must be paid on delivery.

  • What should I do if the goods are damaged?

    If the package arrives damaged, we recommend that you promptly inform the courier. In the event of a production fault, please notify us within 15 days of receipt of the goods by sending us a photo. We will replace your product at no extra charge.

  • How much does customised wallpaper cost?

    It costs 45 Euros per square metre. An additional charge will be made if the image needs to be re-elaborated. This will be communicated via email.

  • What do the rolls measure?

    Our wallpaper consists of 47-cm rolls

  • Is the quality of your wallpaper guaranteed?

    Yes, we guarantee maximum quality in compliance with the following certifications:
    ➔ FSC® (Forest Stewardship Council) in favour of the environment
    ➔ Oeko-text Standard 100as a guarantee of the use of non-toxic substances for man
    ➔ CE marking, in line with the EU directive on formaldehyde emissions, heavy metals and other hazardous substances.
    ➔ Fire-proofing

  • Where is your wallpaper produced?

    All our wallpaper is made in Italy

  • What kind of material is the wallpaper printed on?

    We use non-woven fabric on the back and PVC coating on the front. This type of material is resistant to low and high temperatures, it is abrasion proof, tear proof, breathable, does not discolour and is anti-bacterial.

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